Family Engagement Manager and Case Manager (Bilingual/Bicultural Preferred)
The Family Engagement Manager provides support and leadership to ensure high-quality, intensive engagement with survivors in our emergency and longer-term housing, and our low-income multicultural communities. Responsibilities include managing consistent engagement through survivor-centered, trauma-informed approaches; supervising a team of case managers and part-time overnight, weekend and relief staff; overseeing accurate data collection to ensure safety, confidentiality and access to quality resources for survivors; managing basic operations and routine upkeep; coordinating hotline and on-call coverage; supporting survivors’ progress toward their goals; and supporting the ongoing learning and development of the team. Five years’ experience in the domestic violence field, three years direct supervision experience, and computer literacy required. Bilingual/bicultural preferred.
The Case Manager provides high-quality case management, advocacy, referrals, resources and services to survivors and their children in shelter, our housing program and in our communities through survivor-centered, trauma-informed approaches; hotline and on-call coverage; group facilitation; and support client progress using data management software. Some weekend and evening hours required. Three years highly relevant experience; computer literacy required; bachelor’s or some college preferred. Bilingual/bicultural preferred.
The ideal candidates will have a strong knowledge of resources in Chelsea, Revere, Winthrop, East Boston and Charlestown. They will be able to balance their love of being part of a mission-centered team with working independently; have exceptional assessment, listening, communication, problem-solving and de-escalation skills; be highly creative, flexible and adaptive; and have a deep understanding of culturally relevant, strength-based strategies within an economic and social-justice framework for working with survivors, the broader community and other members of the HarborCOV team.
Harbor Communities Overcoming Violence (HarborCOV) is an innovative nonprofit organization that offers culturally relevant emergency and longer-term resources, and affordable housing for survivors of domestic violence and their children, while educating the public about the causes and consequences of domestic violence.
HarborCOV values diverse life experience and is an Equal Opportunity/Affirmative Action Employer. People who are bilingual/bicultural, of color, Native/Indigenous, with disabilities and/or identifying as LGBTQ are strongly encouraged to apply.
Send cover letter & résumé to:
PO Box 505754
Chelsea, MA 02150
No phone calls.